Successful electricity prepaid token generated but fails to load on the customer's meter

1. Double-check that you entered the full digit token correctly on your meter.
2. Ensure your meter is turned on and not showing any error codes (e.g., "rejected", "error", or "busy"). If it is, take note of the exact message and contact your electricity distribution company (DisCo) directly for further assistance.

Do not hesitate to contact us if you have any further questions or require additional information.